Privacy Policy
SuperStar Consulting ("we," "us," or "our") is committed to protecting the privacy of our clients, participants, and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information. It also applies to the use of our Participant Portal.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, address, email, and phone number
- Date of birth, gender, and other demographic details
- Participant information required for case management and facilitation, including SDP-related data
- Guardian or caregiver information (if applicable)
b. Usage Data
- IP addresses, browser type, and usage activity on our website or Participant Portal
- Device information, including operating system and application version
c. Payment Information
If payments are processed through our services, we collect necessary financial details, such as billing information, securely through third-party platforms.
2. How We Use Your Information
- Provide case management, independent facilitation, and related services
- Customize and improve the Participant Portal experience
- Communicate with clients, participants, and caregivers
- Comply with state and federal regulations, including SDP requirements
- Process billing and payment transactions securely
- Monitor and improve the security and functionality of our systems
3. Information Sharing
We only share your personal information in the following circumstances:
- With Your Consent: We will seek explicit permission before sharing sensitive data.
- Service Providers: Trusted third parties that assist in delivering services, such as IT support, payment processors, or cloud storage providers.
- Regulatory Agencies: As required by law for compliance with the California Department of Developmental Services or other relevant authorities.
- Legal Obligations: When required to comply with court orders, subpoenas, or legal processes.
We do not sell or rent your personal information to third parties.
4. Your Rights and Choices
You have the right to:
- Access, correct, or update your personal information through the Participant Portal or by contacting us directly.
- Request the deletion of your data, subject to legal or contractual obligations.
- Opt out of non-essential communications, such as newsletters or promotional messages.
To exercise your rights, contact us at [Insert Contact Email].
5. Data Security
We take the security of your information seriously. Measures we employ include:
- Secure encryption for data storage and transfer
- Role-based access controls to limit who can access participant data
- Regular security audits of our systems and the Participant Portal
- Compliance with data privacy regulations, such as HIPAA and other applicable California laws
However, no system is entirely secure. In the event of a data breach, we will notify affected users as required by law.
6. Participant Portal Privacy
The Participant Portal is a secure online system designed to facilitate communication and access to essential resources for participants, guardians, and caregivers.
a. What Data Is Stored in the Portal?
- Service plans and case management details
- Personal communication between participants, guardians, and SuperStar Consulting staff
- Billing and payment history
b. How We Protect Portal Data
- Multi-factor authentication for account access
- Encrypted file storage for sensitive documents
- Automatic session timeouts to prevent unauthorized access
7. Cookies and Tracking Technologies
Our website and Participant Portal may use cookies and similar technologies to:
- Improve site performance and user experience
- Track usage patterns for analytics purposes
- Remember user preferences for convenience
You can disable cookies in your browser settings, but doing so may limit the functionality of certain features.
8. Third-Party Links
Our website and Participant Portal may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
9. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our services, regulations, or practices. The latest version will always be available on our website, and material changes will be communicated to users directly.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
SuperStar Consulting
Email: [Insert Email]
Phone: [Insert Phone Number]
Mailing Address: [Insert Address]